Attendance Management
Join us for a Webinar on June 5

Discussion of how to manage attendance in the contact center.
Title: Attendance Management
Date: Thursday, June 5, 2008
Time: 1:30 PM - 2:30 PM EDT

Reserve your Webinar seat now at:
https://www2.gotomeeting.com/register/916295368

System Requirements
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista

Macintosh®-based attendees
Required: Mac OS® X 10.3.9 (Panther®) or newer

July 18th, 1:00 - 2:00 Eastern; CRMX
Five years ago, routing customer inquiries to a field office or an employee's home was not cost effective-but that was five years ago. Virtual contact centers are springing up everywhere, and managers who embrace the business case for VoIP must also accept the business case for a consistent customer experience. This session will educate contact center managers on new requirements for quality management in a virtual environment, including:

ICCM speaking engagement August 14-16, 2006
Date: 8/16/2006
Time: 11:00:00 AM - 11:50:00 AM

Check back often for new announcements.