ICCM speaking engagement August 14-16, 2006
Date: 8/16/2006
Time: 11:00:00 AM - 11:50:00 AM

Kathryn Jackson wil be speaking at the ICCM International conference August 14-16 at Chicago's Navy Pier. She will be co-presenting with John Rooney from Grainger. Kathryn and John will discuss how Grainger added value to the organization and increased the quality of their customer interactions by aligning the design of its customer contact quality assurance and performance management infrastructure to corporate strategy.

Attendees will learn:
--How to build the business case for a successful quality assurance program.
--How to define the performance management infrastructure required to support their quality assurance initiative.
--How to measure the success of their quality assurance initiative.