Engagement occurs when employees: (1) are fully present and physically committed, (2) are emotionally energized by forming meaningful connections to customers and colleagues, (3) believe their work has value, and (4) are cognitively focused on their task and their role in the work environment.

Engagement has been linked to customer satisfaction, employee retention, organizational productivity, and bottom line organizational profitability. Need any additional reasons to be concerned about how engaged your employees are?

According to a Gallup study, 26 percent of the U.S. working population is engaged (loyal and productive), 55 percent are not engaged (just putting in time), and 19 percent are actively disengaged (unhappy and spreading their discontent). Based on these figures, Career Systems International estimates that each employer is wasting approximately 10 percent of his or her payroll dollars on lost productivity due to that level of disengagement.

So, your employees may not be fully engaged in the work they do. While you may have seats in the chair, there may be no heart in the work.