There is a statistic out there in the industry that says 33 percent of the customers who abandon will retry. Be careful! Let's look at two possibilities.

First, let's look at one extreme example. Assume I am an agent from a credit and collection company. When I call you, I hit your answering machine, and leave a message, "Hi this is Kathryn. Please call me back at 888-999-5555." You call me back and are put you on hold and the company name is given. "Thank you for calling Jones Credit and Collections. All agents are assisting other customers…." When you hear the company name, a collection company, you hang up. How many of those abandon callers are going go call back?

Another example, if I am a rep for banking and mortgage company and leave a message, "Hi this is Kathryn from Special Home Mortgage. We have completed the review of your application and need one item to be able to approve your mortgage. Please call me at..." If you have to abandon the call, you will call back.