To find out what would really motivate your employees, just ask them! Survey your agents, then assemble a team to design the program within the guidelines of the business.

Most best practice contact centers are also implementing some type of variable pay such as pay for skill, pay for knowledge and pay for performance. A typical customer service operation allocates 3-5% of an agent's salary for variable pay.

RDC can help your team develop the right reward and recognition program for you! Contact us for more information.