The following is a list of options to reduce employee turnover. Brainstorm with your leadership team to whittle down this long list into a short, prioritized, "right for me" list.
- Include the appropriate skills and competencies in the job description
- Use behavioral-based interviews to ensure candidates possess the attitudes, personality traits, and behaviors that ensure fit and promote commitment
- Create a compensation policy (including pay tied to performance and variable pay) that supports the mission and culture of the organization
- Market the call center internally to the rest of the organization
- Implement career planning and development efforts that are tied to the organization's business objectives
- Base promotions on performance
- Demonstrate commitment to the employee's long-term development (job skills training and retraining - learning new skills for the present job and for redeployment); help employees take advantage of learning opportunities
- Ensure that managers are skilled and effective coaches and facilitators
- Implement training designed to change the myths of diversity; educate participants about the realities of diversity; and offer ways to respond to the challenges of valuing and managing diversity
- Offer flexible schedule adjustments showing respect for an employee trying to balance work, career, education, and community (job sharing, flex time, telecommuting, full time to part time and back again)-and do it all without jeopardizing advancement opportunities
- Conduct confidential exit interviews, and analyze and use the data collected in the interviews
- Provide a work environment that is productive and respectful, with a feeling of inclusiveness; offer a friendly, appealing, welcoming setting
- Provide challenging and creative work; design work that requires the use of multiple talents
- Continually communicate the company mission, vision, and brand to employees; demonstrate how they contribute to each
- Enhance employee engagement through team cohesion activities
- Update your employee orientation to accurately reflect your expectations
- Ensure that comprehensive change management is in place; include employees in change; eliminate abrupt changes
- Provide tuition reimbursement
- Provide competitive vacation and holiday benefits
- Provide competitive pay
- Provide holiday pay and / or bonuses
- Improve your employee selection process
- Customize an innovative reward program for functions and individuals
- Evaluate the companies designated as "Great Places to Work." These companies consistently experience a turnover rate that is half the national average; become an employer of choice.
- Build increased commitment through fairness, care, and concern for employees
