Within a service-oriented architecture, systems management products provide administrative roles, permissions, and multi-tenancy, which are required to manage virtual IP communications networks cost-effectively. Systems management helps companies:

• Leverage VoIP technology investment by sharing underlying resources between multiple enterprises, locations, and business units;
• Lower lifetime support costs by securing and extending routine tasks to local administrators without compromising system integrity;
• Maximize solution up-time and facilitate the rapid introduction of new services by ensuring a consistent adherence to best practices;
• Reduce the training cycle for administrators through a single user interface; and
• Drive better management decisions with multiple reports that keep managers informed of the solution's configuration and performance.

Systems management transforms the way companies operate their enterprise-wide customer interaction network.