Where do you set your performance standards? If you set them too low, you may lose quality and productivity. If you set them too high, they will be demotivating. Let us show you how to set the standards exactly right for your center.

This article outlines the steps you can use to determine what your agents are currently doing and match it against what is possible. It shows you how to motivate people to get from where they are to where they want to be.

Response Design's Performance Standard Worksheet serves as an example as Kathryn Jackson walks you through real-life situations. She explains how to define the baseline group of agents, confirm average performance, determine baseline performance, and set the lowest level at which agents meet standards. She goes on to explain how to determine the upper level of performance and determine reward and recognition levels. With her help, you can set the standards that make a difference!