Is reorganization your answer? Possibly so. Especially if you are performing tasks that are better suited for other departments to perform, or if bringing certain tasks within your direct supervision would help you serve your customers better. Use this article for guidance in analyzing your contact center's functions to determine what you should be doing and what you should not be doing.

Most companies approach reorganizations in team meetings where they simply rearrange the boxes on the organizational charts. The results are often unsuccessful and only create more "misorganization." The methodology outlined in this article assists your team in a thoughtful, deliberate and focused discovery process. Learn how to identify whether or not your organization needs to be realigned.

Included in this article are detailed descriptions to help you construct tools to support the breakthrough thinking that leads to your success. If the resulting assessment indicates reorganization is in order, the article describes the steps necessary to get you on your way to your new strategy.