Customer contact outsourcing can be a complex and challenging task. Are you prepared to present to upper management your decision to outsource, write a comprehensive requirements document, and evaluate vendors?

This article is the first in a two-part series that will help you unsnarl the outsourcing web and put structure around the complexities of finding the right customer contact outsourcing partner. You will begin with the process of evaluating if outsourcing is right for your organization. You will learn how to construct a comprehensive requirements, or request for proposal (RFP), document that will take the subjectivity out of evaluating vendor proposals. You will find out how to align your requirements with your bid evaluation and selection process to identify best value options.

In Snared by the Web of Outsourcing Opportunities? (Part Two), Product code: 10050, we'll explain why establishing and managing the ongoing outsourcer relationship is just as important as finding the right partner. And you will learn how to use the RFP process to start that relationship out on the right foot!