Do you know the true cost of employee turnover? In this age of increasing demands on productivity, employees leaving the company and taking their know-how with them is a price that no company can afford.

This article provides sought-after employee turnover data. How does your organization stack up next to others in both positive (the employee is promoted or moves laterally out of the call center) and negative (the employee leaves the company) turnover? It further translates the turnover data into the real costs of interviewing, selecting, hiring, and training. Add in the lost productivity numbers and the overtime necessary to cover the empty seats, and you will be astounded.

Kathryn Jackson makes the case for investing strategically in retaining the right personnel. Additionally, she describes the attributes of an organization with loyal and long-tenured employees. And you will see that your company, too, could be an Employer of Choice.