"Response Design should change their name to Rapid Response Design. Our customer care network, handling over 2 million calls annually, was outsourced over one year ago and the implementation did not go as smoothly as planned. The key ingredient in the turn around was Response Design shifting gears from a transactional model to a customer problem solving (high knowledge) model. I have been in roles with call centers as part of my organization for nearly 15 years. This was the fastest, most effective change program I have ever witnessed. From diagnosis to stabilization in less than 4 months. Business processes, metrics, soft skills, and technology implementation - unbelievable!!"

"The consultants at Response Design did a great job, working closely with us to learn about the many facets of our organization and make educated recommendations for how we could maximize our efficiency."

"Working with Response Design has been both challenging and rewarding -- for us, our client and, most importantly, the end customer. While Response Design is very skilled at defining and monitoring the detailed tasks required for completing aggressive implementation efforts and ensuring high quality ongoing operations, it is their ability to step back and see the big picture that so impressed us. They approached each hurdle as an opportunity to arrive at a consensus solution that yielded the results that were in everyone's best interest, and never, ever took their eyes off the ball."

"A key to any successful call center project is selecting the right partner who can add long-term value and a high ROI. Response Design is a premier visionary for call centers. I have worked in the insurance industry for 20 years and have had the privilege of partnering with Response Design during that time. They provided deep skills, experience, service passion, and in-depth market and business knowledge that enhance the customers' experience and bottom-line."

"Working with RDC^® enabled our call center to get to the next level. RDC^® gave us actionable items which had the buy in of our entire department, because RDC^® worked with our department and explained what could be done to improve our call center and demonstrated the benefits of their suggestions. Working with RDC^® was a great experience."

"Response Design provided truly outstanding service, guidance and technical support in helping strategically redesign the customer service offering for my previous employer. With their help we were able to immediately improve our current customer service operation while putting longer-term systems into place. The Response Design team was thorough and met all their timelines and budgets."

"RDC^® helped us gain the knowledge and confidence we needed to institute a quality program that we believe in, own, and can follow through on. We started with a basic call recording/evaluation system and a limited budget. First, Response Design guided us through a customer survey process that benchmarked our customers' expectations and, at the same time, illuminated the strengths and weakness of our call center services. The associates of RDC^® then designed a quality program focused on these findings.