APQC (www.apqc.org) is a research organization that solves business problems in the areas of metrics, measurement, best practices, process improvement, benchmarking, and knowledge management. Founded in 1977, APQC is a member-based nonprofit serving approximately 500 organizations around the world in all sectors of business, education, and government. APQC's extensive background in quality includes providing private-sector input for the first White House Conference on Productivity, spearheading the creation and design of the Malcolm Baldrige National Quality Award in 1987, and jointly administering the award for its first three years.
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