Due to volume of activity, WDGC has developed significant expertise in call center site selection. It has performed over 250 location studies for call center operations.
In recent years WDGC has been averaging about 15 call center location assignments per annum. These studies involve visits to over 50 communities where collectively it interviews some 200+ call centers and back office operations. WDGC thus has deep familiarity with both location and human resource strategy in the call center arena.
By virtue of two strategic alliances, WDGC's location consulting practice is global. It has conducted call center location studies on every continent.
During the course of its call center location studies, WDGC has observed several common dimensions among individual company location strategies. WDGC's FastFacts address these commonalities.
