Response Design Corporation<sup>®</sup>:Creating the Uncommon Call Center<sup>®</sup>
 
FastFact: Contacting a call center
According to Response Design's LeapFrog!®! call center metric database, customers contact a center via:
88% Telephone
3% Fax
2% E-mail
7% Postal mail
2% Walk-in
2% Internet
2% Voicemail
0.3% Kiosk

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LeapFrog!® - Response Design's call center metrics database

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