LeapFrog!®: (Check all that apply):
30% | Customer Service / Complaint Handling (general) |
29% | Inquiries (general) |
18% | Liaison with Other Departments |
18% | Account Management |
17% | Phone Order Processing |
17% | Order Status Inquiries |
16% | Price / Availability |
14% | Service Quality Monitoring |
14% | Sales Literature Requests |
14% | Returns / Claims Processing |
12% | Technical Support / Troubleshooting |
12% | Fax Order Processing |
11% | Pre-Sales Information |
10% | Product Support |
10% | Customer Satisfaction Surveys |
9% | Other |
9% | Mail Order Processing |
8% | Sales Lead Qualification |
8% | Field Sales Support |
8% | Credit and Collection |
7% | Outbound Telemarketing |
6% | Direct Inside Selling |
6% | Contract Administration / Processing |
5% | EDI Order Processing |
3% | Public Relations |
3% | Dealer Locator |
3% | Consumer Affairs |
2% | Market Research |
2% | Dispatch |
