Count on high participant satisfaction when Kathryn Jackson speaks. Her unique speaking style brings the challenges of customer contact to life and creates the intimacy and camaraderie of peer-to-peer problem solving. Kathryn has lived each challenge and solution either during her years as a call center and telecommunications manager or as a Response Design consultant to Fortune 500 companies.

Whether Kathryn is discussing call center strategy, measurement, human resource management, outsourcing, training, or operations management, she captivates the audience with stories and real-world examples. She creates the desire to change and gives the audience the tools they need to succeed. Her passion is to continually increase the impact of the call center on corporate strategy and performance.

As co-founder of Response Design Corporation^®, Kathryn has been a featured speaker at trade shows, conferences, and Web seminars, including:

• ICCM
• Advanstar's Call Center Conference
• Call Center Campus
• Call Center and CRM Solutions
• National Conference on Operations & Fulfillment
• Call Center Demo and Conference
• CRMXchange
• Call Center Metrics Teleconference
• NMRC conference
• Rockwell Users Group
• e-Talk Users Group

She works with you to develop a customized program that meet the objectives of your event, whether your attendees are top-level executives or front-line reps. The audience walks away completely satisfied, confident in time well spent.

To learn more about Kathryn's experience you can read her biography.

You can schedule Kathryn at your next conference, association event, or management retreat by contacting:

Response Design Corporation^®
5541 Simpson Avenue, Ocean City NJ 08226 USA
800-366-4732 / 609-601-5866 - Office | 609-788-3619 - Fax
E-mail:RDC@responsedesign.com