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Planning a meeting? Be a hero by scheduling an uncommon -- and extraordinary -- RDC® speaker. Your audience will come away with not only a vision but also the tools they need to carry it through.
Strategic Staffing Initiatives for Call Centers
"Excellent information."
"Very real examples. I wanted to hear more. Very credible."
"Exceptional, transferable knowledge about call center issues."
Outsourcing Call Centers
"Very informative. Several new ideas to implement and I was able to learn the 'to do's' and 'not to do's' from her experience."
"Knowledgeable, to the point, great examples."
Performance Measurements for Managing Call Centers
"Excellent presenter. Great content."
"Exactly what I was hoping for."
"Food for thought on how to better manage my center."
Quality Monitoring Enhancement
"Showed heart and soul on the subject."
"Very enjoyable. Should have been longer."
"The best! New, informative information."
"Incredible. I found her overwhelmingly informative."
Integrated Customer Care Conference
"Kathryn's contribution added to the educational benefit of each participant. The summary of participant appraisals gave Kathryn a 9.6 out of a possible 10. I hope to keep in contact with Kathryn for future topics and events."
--Mr. Helflin, Conference Producer
Managing Cable and Telecommunication Call Centers Conference
"On a scale of 1 to 5 with 5 being the highest, Kathryn received a score of 4.6 with the most frequent response a 5. Kathryn also received the most "votes" for favorite session. Listed below are some comments from attendees regarding her presentation.
'Excellent! Brought new ideas and thought process to take call center to the next level.'
'She is the first speaker who I believe truly understands the dynamics of a call center.'
'She hit on all the vital issues. She provided great ideas and valuable concepts.'
'Kept me entirely engaged.'
--Ms. Wigfield
Strategic Research Institute
Teknekron Users Association
"Super -- as usual by Kathryn."
"What would I like to see addressed in future conferences? Anything presented by Kathryn."
"Kathryn and her company are valuable assets to any call center. WOW!"
"I would like to see Kathryn do more sessions on all different topics. She is inspired and highly motivational."
"I appreciate her willingness to share resources and knowledge."
--Ms. Torres
Long Island Lighting Company
"I attended your workshop on July 20 and learned more about enhancing our call center during your two-hour session than I have in months of my own investigation."
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