Deborah Royer's talent for assessment and observation is essential to the high marks that clients give to Response Design. In addition to problem solving, Deborah has the vision to help call center managers go beyond their constraints to achieve greatness. She has a deep understanding of companies' cultures and knows that solutions, no matter how good they are, do not work if they are not aligned with the culture.

Deborah has been a key part of Response Design since 1991, and her expertise is in call center operations including assessments, management training, outsourcing strategy, quality monitoring, and process improvement. Companies have approached Response Design for help in the delicate and important process of creating relationships with outsource providers of call center services. Deborah handles every aspect of the process from the decision to make the transition to the implementation of processes and procedures in the outsource providers' facilities. Through working with her, clients are able to provide seamless, cost-effective services to their customers with no surprises.